You can install your Arlo security camera with or without Arlo Base Station or Smart Hub. If you are installing the camera using the Hub Station, then you should first set it up and then connect Arlo camera to it. However, if you are trying to set up the Arlo camera without Base Station, then you need to connect your camera directly to the WiFi router. To complete the camera setup without Base Station, you must connect your mobile device to router’s 2.4 GHz Wi-Fi network. Are you facing issues while connecting to 2.4 GHz network? Find in this blog post how you can resolve the issue and get connected to right network so that you can carry out the Arlo camera installation process.
Can’t Connect to 2.4 GHz Wi-Fi Network for Arlo Setup: Fixed
During the initial camera configuration process, you should connect your camera to 2.4 GHz Wi-Fi network of your router by connecting your phone to it. Bear in mind that your security camera can operate on both 2.4 GHz and 5 GHz networks. But, during the setup process, connecting to a 2.4 GHz network is necessary. After the setup is completed, the camera will use both WiFibands automatically if the router uses same SSID for both wireless bands. But if the SSIDs for both bands are different, then you can configure your Arlo camera to use 5 GHz after the installation process is completed.
Let us now help you with connecting it to the 2.4 GHz network of your router so that you can set it up. Use the following fixes:
1. Select the Right WiFi Network
See to it that your WiFi router supports both 2.4 and 5 GHz wireless bands. Your router should have two different SSIDs for both bands. Make sure that you are connected to the correct network band.
You must have installed the Arlo Secure app on your phone to complete the setup. Open the settings of this phone now. Go to WiFi settings. Make sure that you are selecting the 2.4 GHz network’s SSID to connect to this very wireless band and complete the setup.
2. Change SSIDs for Both WiFi Bands
If your WiFi router supports both WiFi bands then you may or may not have separate SSIDs for both bands. If the SSIDs are the same, then you will find it difficult to differentiate between both bands. You will not know which network your phone is connected to. We suggest you assign different SSIDs or network names for both wireless bands of your router now.
You should log in to your router to change the network names. Log in and go to the wireless settings. Assign separate SSID now. Ensure assigning names that specify the networks. For instance, you can add 2.4 as suffix after SSID for 2.4 GHz Wi-Fi network and 5 for 5 GHz network.
Once the SSIDs have been assigned, connect your phone to 2.4 GHz network. Use the Arlo secure app and do the Arlo account setup if not yet done. After that, log in and complete the setup of your Arlo security camera.
3. Turn Off Band Steering
Many routers use band steering. Band steering helps to connect the device to a better available network band automatically. There are chances that your router supports both WIFI bands and you have connected your mobile phone to 2.4 GHz, but this network is not good. Due to band steering, the phone gets connected to the better network which is 5 GHz WiFi network. This is why you are facing issues while setting up your Arlo camera. You can disable band steering in the settings of your WiFi router. Do this and then connect to the required network to complete the camera setup.
To Briefly Conclude
If you are trying to set up your Arlo camera without Base Station, then you need to connect your mobile phone to a 2.4 GHz Wi-Fi network. Using the fixes given in this guide will helpyou connect to the desired Wi-Fi band by eliminating the hindrance that was stopping the connection.